Need help?
Frequently Asked Questions
On average, we need 1-3 days to create a design, get your approval, produce an item, and ship it.
Standard shipping takes around 3-4 weeks.
Express shipping is available and takes around 8-12 business days.
Please, note that the time frame is approximate and depends on many factors.
Your individual logo can be engraved (printed) for an extra charge depending on the difficulty of the design.
Yes, we send a digital preview for most of our items (signs, guest books, coasters, card boxes, etc.) before producing them. You will be able to see a graphical image of your order, check if the personalization is correct, and request edits if necessary.
Send us a message and we will rush it if it is possible.
No, it is against our principles, we do not copy other shops' designs.
For safe transportation, we ship the card box unassembled. We add a step-by-step instruction to every card box so you can easily put it together.
Before purchasing our card box, please, check all the measurements of your preferred shape and size.
We ship our products worldwide and from our experience, we can tell that the standards for cards or envelopes are different in every country. We can’t predict which ones exactly you will be getting at your event, so please, the measurement carefully to see if it fits you.
Please, attach your photo in the messages.
Also, please, note, that the requirements for photos are the following:
JPEG, TIFF, PSD, PDF, or EPS format, extension for raster images should be 150 - 300 dpi.